Responsible Gaming at at99
at99 is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We believe gambling should remain a form of entertainment — never a source of financial stress or harm. This page outlines the tools, policies, and resources at99 provides to help you stay in control.
1. Our Commitment to Safe Play
at99 takes responsible gaming seriously. As Bangladesh's trusted online casino and sports betting platform, we recognise that while the vast majority of our players enjoy betting on cricket, slots, Lucky Neko, and All-Star Fishing as a fun pastime, a small number of individuals may develop patterns of play that cause them — or those around them — genuine harm.
Our responsible gaming framework exists to address that reality head-on. at99 has implemented a suite of player protection tools, clearly defined policies, and a dedicated support pathway so that every player on at99.im has access to the help they need, exactly when they need it. We treat responsible gaming not as a regulatory checkbox, but as a core part of how at99 operates as a fair and trustworthy platform.
Responsible gaming at at99 is built on four foundational principles:
- Prevention: Giving players the information and tools to recognise risky behaviour before it escalates.
- Control: Providing practical, immediately accessible controls such as deposit limits, time-outs, and self-exclusion.
- Support: Connecting players who need help with trained at99 support staff and trusted external organisations.
- Enforcement: Maintaining strict age verification, refusing service to underage individuals, and monitoring account behaviour for signs of problem gambling.
Gambling is intended to be entertainment. If at any point gambling stops feeling fun and starts feeling like a financial obligation, an escape from problems, or a compulsion you cannot resist, please use the tools on this page or contact at99 support immediately at [email protected].
2. Age Restriction & Underage Protection
at99 operates a strict 18+ only policy. Access to all games, betting markets, and financial services on at99.im is exclusively available to individuals who are 18 years of age or older. This policy applies to every player in Bangladesh without exception, regardless of the platform or device used to access at99.
2.1 Age Verification Process
All players are required to complete identity and age verification (KYC) as part of the at99 account registration and first-withdrawal process. Accepted verification documents include a valid National Identity Card (NID), passport, or birth certificate issued in Bangladesh. Players who cannot provide satisfactory proof of age will have their account restricted from real-money play until verification is completed.
2.2 Protecting Minors in Your Household
If you share a device with children or minors, at99 strongly recommends the following steps to prevent accidental or unauthorised access to at99.im:
- Never save your at99 login credentials in your browser's autofill or password manager on a shared device.
- Always log out of your at99 account when you have finished your session, especially on shared or family devices.
- Consider installing parental control software on shared devices — tools such as Net Nanny, Bark, or your device's built-in parental controls can restrict access to gambling websites.
- Keep your at99 account password private and never share it with anyone, including family members.
3. Problem Gambling Self-Assessment
Recognising early signs of problem gambling is the most important step towards getting the right support. at99 encourages all players to regularly reflect on their gambling habits using the self-assessment questions below. These questions are adapted from internationally recognised problem gambling screening frameworks.
If you answer "Yes" to three or more of the following questions, or if a single question resonates strongly with you, we encourage you to contact at99 support or use the responsible gaming tools described in Sections 4–7 of this page.
Self-Assessment Checklist — Answer Honestly
Have you ever spent more money gambling on at99 than you originally planned or could comfortably afford?
Have you borrowed money, sold possessions, or used money earmarked for essential expenses (rent, food, bills) to fund gambling?
Have you felt irritable, anxious, or depressed when you tried to reduce or stop gambling?
Have you tried to win back money you had previously lost by placing further bets (also known as "chasing losses")?
Has gambling caused arguments or tension in your relationships with family members, friends, or colleagues?
Have you concealed the extent of your gambling from people close to you — including how much time or money you spend on it?
Do you find yourself thinking about gambling when you are not playing — planning your next session or replaying past bets?
Have you used gambling as a way to escape from stress, personal problems, loneliness, or difficult emotions?
If any of these questions prompted concern, please do not ignore that feeling. Reach out to at99 support via live chat at at99.im or email [email protected] — our team is available 24/7 in English and can immediately activate responsible gaming controls on your account, including self-exclusion, at your request.
4. Responsible Gaming Tools
at99 provides a comprehensive set of responsible gaming tools that players can access directly through their account settings or by contacting at99 support. These tools are designed to give you meaningful control over your gambling activity so that play on at99.im always stays within limits that are comfortable for you.
All responsible gaming tools take effect immediately upon activation and are confirmed by email to your registered address. Certain tools — particularly self-exclusion — are intentionally designed to be difficult to reverse, because we understand that the moment of resolve to stop is often brief and must be supported by lasting structural barriers.
Deposit Limits
Set a maximum amount you can deposit into your at99 account per day, week, or month. Limits take effect immediately and can only be increased after a 7-day cooling-off period.
Loss Limits
Cap the maximum amount you can lose across all games and sports bets within a defined period. Once your loss limit is reached, your account is automatically restricted from further real-money play until the period resets.
Session Time Limits
Set a maximum duration for each individual playing session on at99.im. When your session limit is reached, you will receive a notification and be automatically logged out to encourage a natural break.
Reality Checks
Enable periodic on-screen reminders that appear at regular intervals (e.g., every 30 or 60 minutes) during your gaming session, displaying how long you have been playing and how much you have wagered.
Time-Out / Cool-Off
Take a short break from at99 for a defined period of 24 hours, 7 days, 30 days, or 90 days. During a time-out, you cannot log in or place bets. Promotional communications are also suspended.
Self-Exclusion
Permanently or indefinitely exclude yourself from at99.im. Self-exclusion is the strongest available tool and cannot be reversed for a minimum of 6 months. Detailed guidance is provided in Section 5 below.
5. Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available on at99. When you self-exclude, at99 will immediately close your account to all real-money activity — including deposits, bets, and withdrawals — for the duration of your chosen exclusion period. You will also be removed from all marketing communications for the duration of your exclusion.
5.1 How to Request Self-Exclusion
You may request self-exclusion at any time through either of the following channels:
- Live Chat: Contact at99 support via the live chat feature on at99.im. Inform the support agent that you wish to self-exclude and specify the duration. Your account will be restricted within minutes of your request being received.
- Email: Send an email to [email protected] with the subject line "Self-Exclusion Request" and include your registered username, registered email address, registered phone number, and your requested exclusion duration. at99 will process your request and confirm the exclusion within 2 hours.
5.2 Available Exclusion Periods
at99 offers the following self-exclusion durations:
- 6 months (minimum period — cannot be shortened once activated)
- 1 year
- 3 years
- 5 years
- Permanent exclusion (indefinite, with no automatic reinstatement)
5.3 What Happens During Self-Exclusion
Once your self-exclusion is activated by at99, the following measures will be applied to your account:
- Your account will be suspended and you will be unable to log in for the duration of the exclusion period.
- Any pending bonus offers or free spin allocations will be cancelled and voided.
- You will be unsubscribed from all at99 promotional emails, SMS, and push notifications.
- Any withdrawable balance remaining in your account at the time of exclusion will be processed to your registered payment method (bKash, Nagad, Rocket, or Upay) within 5 business days.
- at99 will make reasonable technical efforts to prevent you from creating a new account during your exclusion period. Any new account created during self-exclusion will be permanently closed upon detection.
5.4 Reinstating Your Account
Requests to reinstate a self-excluded account will not be accepted until the full exclusion period has elapsed. After the period ends, reinstatement requires a written request to [email protected], a mandatory 24-hour cooling-off period from the time of the request, and completion of an updated KYC verification check. at99 reserves the right to decline reinstatement requests where there is evidence of ongoing problem gambling behaviour.
Self-exclusion is a serious and deliberately difficult-to-reverse commitment. at99 is not able to accommodate requests to shorten or cancel a self-exclusion before the minimum period has elapsed, even in circumstances where a player believes they have recovered. This restriction is intentional — it is your safety net during a vulnerable period.
6. Deposit Limits & Spend Controls
Setting deposit limits is one of the simplest and most effective ways to ensure your gambling activity on at99 stays within a budget that you are comfortable with. at99 allows players to set deposit limits independently of any other responsible gaming tool — you do not need to be in a crisis situation to use them. In fact, at99 recommends that every player sets a deposit limit as a baseline financial discipline from the very start of their account.
Available Deposit Limit Types
6.1 Adjusting Your Deposit Limits
Reducing a deposit limit takes effect immediately — the lower limit applies to all subsequent deposits from the moment the change is confirmed. Increasing a deposit limit, however, is subject to a mandatory 7-day cooling-off period from the time of the increase request. This asymmetric design is intentional: reducing limits is fast to support players who recognise a problem, while increasing limits is deliberately slower to prevent impulsive decisions made during a losing streak.
6.2 Setting Your First Deposit Limit
To set a deposit limit on your at99 account, log in to at99.im and navigate to Account Settings > Responsible Gaming > Deposit Limits. Select your preferred limit type (daily, weekly, or monthly), enter the maximum amount in BDT (৳), and confirm. You will receive an email confirmation to your registered address once the limit is active. You may also contact at99 support via live chat or at [email protected] if you need assistance setting up limits.
A practical approach used by many responsible players on at99 is to set a monthly deposit limit equal to a fixed entertainment budget — the amount they would comfortably spend on other leisure activities such as cinema, dining out, or sports events in Dhaka or Chittagong — and treat it as a non-negotiable ceiling for the month.
7. Time-Out & Cool-Off Features
A time-out is a short-term break from gambling on at99. It is designed for players who feel they need a pause — perhaps after a difficult session, during a stressful period in their personal life, or simply as a routine measure to maintain a healthy relationship with gambling. A time-out is less permanent than self-exclusion and is reversible after the chosen period has elapsed.
7.1 Available Time-Out Durations
- 24 Hours: A short overnight break. Useful after a particularly long or emotionally charged session.
- 7 Days: A one-week pause. A good option if you feel you have been playing more frequently than usual.
- 30 Days: A monthly reset. Recommended if you have exceeded your own spending expectations or feel your playing habits have shifted.
- 90 Days: A three-month pause. Appropriate when a player wants a meaningful break but is not yet ready to commit to full self-exclusion.
7.2 What Happens During a Time-Out
During an active time-out period, your at99 account will be suspended from real-money activity. You will not be able to log in, deposit, place bets, or access game content. All promotional communications, including bonus offers and SMS notifications, will be paused for the duration of the time-out. Any active bonus wagering requirements will be frozen and resumed if your account is reinstated after the time-out period ends.
7.3 Activating a Time-Out
Time-outs can be activated through your at99 Account Settings under the Responsible Gaming section, or by contacting at99 support directly via live chat at at99.im or by email at [email protected]. All time-out activations take effect immediately and are confirmed by email. To end a time-out after the period has elapsed, simply log back in to your at99 account — no additional steps are required for standard time-out durations. For 90-day time-outs, a brief confirmation step is included to ensure the decision to return to play is deliberate.
If you activate a time-out and then find yourself trying to access at99 through a different device, browser, or a newly created account before the period ends, please treat that impulse as a signal that a longer tool — such as a full self-exclusion — may be more appropriate for your situation. Contact at99 support at [email protected] for immediate assistance.
8. Support & External Resources
at99's support team is available 24 hours a day, 7 days a week, in English, to assist any player who has concerns about their gambling behaviour or who wishes to activate any of the responsible gaming tools described on this page. We treat all responsible gaming enquiries with complete confidentiality and without judgement.
8.1 Contacting at99 Support
To speak to an at99 responsible gaming specialist, use either of the following channels:
- Live Chat: Available on at99.im 24/7. Average response time: under 5 minutes (BST, UTC+6).
- Email: [email protected] — responsible gaming requests receive priority handling with a target response time of under 2 hours.
When contacting support for a responsible gaming matter, you do not need to explain or justify your request. Simply state that you wish to activate a deposit limit, time-out, or self-exclusion and our team will process it immediately.
8.2 Talking to Someone You Trust
Sometimes the most important step is simply talking to someone you trust about how gambling is affecting your life. If you are not ready to contact at99 directly, consider speaking to a family member, close friend, or community figure in your area — whether in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh. Acknowledging the issue to another person is often the first meaningful step toward regaining control.
8.3 Responsible Gambling Guidance
at99 encourages players who feel they may have a gambling problem to seek guidance from qualified counselling services. While at99 does not endorse specific external organisations, international responsible gambling organisations such as Gamblers Anonymous offer free, confidential support programmes accessible online, including resources adapted for players in South Asia. A simple internet search for "problem gambling support" or "gambling counselling Bangladesh" will return current contact details for services available in your region.
If gambling is causing you serious financial hardship, relationship breakdown, or mental health difficulties, please do not wait. Contact at99 support now to activate a self-exclusion — it takes less than five minutes and may be one of the most important decisions you make. Our team is at [email protected], available every hour of every day.
at99's Safe Play Commitments
Six ways at99 actively protects its players and upholds responsible gaming standards across every part of the platform.
Strict 18+ Enforcement
Every at99 account is subject to identity and age verification. Players who cannot confirm they are 18 or older are permanently restricted from real-money play. No exceptions, no workarounds.
Behaviour Monitoring
at99's systems monitor playing patterns for indicators of problem gambling — including dramatic bet size escalation, extended sessions, and repeated chasing-loss behaviour — and flag accounts for responsible gaming review.
Player-Controlled Limits
Deposit limits, loss limits, session time limits, and reality checks are all available directly in your account settings — no need to contact support to activate standard controls. You are always in the driving seat.
24/7 English Support
at99's support team handles responsible gaming requests around the clock in English, with an average live chat response time of under 5 minutes. Responsible gaming enquiries receive priority queue status.
Immediate Self-Exclusion
Self-exclusion requests via live chat are processed within minutes. at99 does not impose waiting periods, paperwork, or hurdles between a player's decision to self-exclude and the activation of that exclusion.
Confidential & Judgement-Free
All responsible gaming interactions with at99 support are handled with complete confidentiality. Your account history, personal circumstances, and reasons for requesting help are never shared with third parties.
Play Smart. Play Responsibly.
Responsible gaming is at the heart of everything at99 does. If you are confident in your limits and ready to enjoy the platform, explore our games and betting markets — or revisit any section of this page whenever you need a reminder of the tools available to you.
18+ For adults aged 18 and above only. Gambling involves financial risk. Play responsibly.