at99 Frequently Asked Questions

The minimum age to register and play on at99 is 18 years old. at99 operates a strict 18+ only policy across all games, sports betting, and financial services. Any account found to belong to a person under 18 will be permanently closed and all associated transactions voided. Players must provide valid age verification documents during the KYC process.

at99 accepts a valid National Identity Card (NID), passport, or birth certificate issued in Bangladesh for age and identity verification. For address verification, a recent utility bill or bank statement in your name is accepted. Documents should be clear, legible photos or scans — blurry or cropped images will be rejected. Most verifications are completed within 24 hours of submission.

To reset your at99 password, click the 'Forgot Password' link on the login page. Enter your registered email address or mobile number and at99 will send you a password reset link or OTP code. Follow the instructions in the message to create a new password. If you no longer have access to your registered email or phone number, contact at99 support at [email protected] for manual verification.

No — each player is permitted exactly one active at99 account. Creating duplicate accounts is a violation of at99's Terms and Conditions and may result in the permanent closure of all associated accounts and the forfeiture of any balances or bonuses. If you have accidentally created two accounts or suspect unauthorised account creation in your name, contact at99 support immediately at [email protected].

To permanently close your at99 account, contact the support team via live chat on at99.im or email [email protected] with the subject line 'Account Closure Request'. Include your registered username and email address. Any withdrawable balance will be returned to your registered payment method before closure. Note that account closure is different from self-exclusion — if you are closing due to gambling concerns, self-exclusion may be a more appropriate tool.

To deposit via bKash on at99, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit and follow the on-screen instructions to complete the transfer from your bKash wallet. Deposits via bKash are credited to your at99 account instantly in most cases. The minimum deposit amount via bKash is ৳500.

bKash deposits on at99 are processed instantly and typically appear in your account balance within 1-3 minutes of the transaction being confirmed by bKash. If your deposit has not appeared after 15 minutes, check the transaction status in your bKash app first. If the transaction shows as successful on bKash but the funds have not appeared in your at99 balance, contact at99 support with your bKash transaction ID.

Yes — at99 supports deposits via Nagad and Rocket in addition to bKash. Both Nagad and Rocket deposits are processed instantly and credited to your at99 balance within minutes. The deposit process is identical: log in, navigate to Deposit, select your preferred mobile banking provider, enter the amount, and complete the transfer from your wallet. The minimum deposit amount is ৳500 for all mobile banking methods.

The minimum withdrawal amount on at99 is ৳500 for all supported payment methods including bKash, Nagad, Rocket, and Upay. There is no maximum withdrawal limit for standard verified accounts, though large withdrawals above ৳50,000 may be subject to additional identity verification as part of at99's security procedures. All withdrawal amounts are paid in Bangladeshi Taka (BDT).

Withdrawals to bKash, Nagad, Rocket, and Upay on at99 are typically processed within 1-4 hours during business hours (Bangladesh Standard Time, BST UTC+6). Bank transfers to Dutch-Bangla Bank, BRAC Bank, Islami Bank, Sonali Bank, or City Bank may take 1-2 business days. at99 aims to process all withdrawal requests within 24 hours. Delays beyond 24 hours should be reported to support at [email protected].

at99 does not charge any fees on deposits or withdrawals made via bKash, Nagad, Rocket, or Upay. There are also no fees on bank transfer withdrawals processed by at99. However, your mobile banking provider or bank may charge its own transaction fees separately — these are outside at99's control. Always check your provider's current fee schedule before initiating a large transfer.

at99 offers pre-match and live in-play betting on cricket matches including the Bangladesh Premier League (BPL), IPL, T20 World Cup, Test series, ODIs, and international fixtures featuring the Bangladesh Tigers. You can bet on match outcomes, top run scorers, total runs, wicket-takers, and many other markets. Odds update in real time during live matches, and winnings are credited to your balance as soon as the relevant market settles.

BPL betting on at99 follows standard cricket betting rules: bets are settled based on the official match result as declared by the relevant governing body. If a match is abandoned or reduced due to weather, bets on markets that cannot be determined from the available play (e.g., match winner in a no-result) are voided and stakes returned. In-play bets placed before an interruption are subject to at99's in-play suspension and void policies detailed in the Terms and Conditions.

All slot games available on at99 are provided by certified third-party game studios including Pragmatic Play, NetEnt, and Microgaming, each of which publishes independently audited RTP percentages for their titles. Typical RTP rates range from 94% to 97% depending on the game. at99 does not modify game RTPs — the figures you see in each game's paytable or information screen are the certified rates set by the game provider.

Yes — at99.im is fully optimised for mobile browsers on both Android and iOS devices. All games, sports betting markets, deposit and withdrawal functions, and account management tools are accessible via your mobile browser without the need to download a separate app. The mobile experience uses a responsive layout designed for smaller screens, ensuring smooth gameplay and easy navigation on smartphones common in Bangladesh.

at99's live casino section features real-time games streamed from professional studios, including live blackjack, live roulette, live baccarat, and game show titles from providers such as Evolution Gaming and Ezugi. Games are available around the clock with English-speaking dealers. Minimum bet sizes vary by table, starting from as low as ৳50 on selected tables, making live casino accessible to players at all budget levels.

Bonus funds on at99 cannot be withdrawn directly — they must first meet the applicable wagering requirements before any winnings derived from bonus play become withdrawable. For example, a welcome bonus with a 20x wagering requirement on ৳1,000 means you need to place ৳20,000 in total bets before the bonus-derived balance qualifies for withdrawal. Real-money deposits made without a bonus are always withdrawable subject to standard verification.

at99 offers a welcome bonus to new players on their first deposit. The specific bonus percentage and maximum bonus amount may vary based on current promotions — check the Promotions section of at99.im after logging in for the most current offer. Welcome bonuses are subject to wagering requirements that must be met before bonus-derived winnings can be withdrawn. Bonuses are available to players aged 18 and above only.

A wagering requirement specifies how many times you must bet the bonus amount (or bonus plus deposit, depending on the offer) before any winnings from bonus play become withdrawable. For example, a ৳500 bonus with a 20x wagering requirement means placing ৳10,000 in total qualifying bets. Not all game types contribute equally to wagering — slots typically contribute 100%, while live casino and sports bets may contribute at a lower rate. Check individual bonus terms for exact contribution rates.

at99 rewards regular players through an ongoing loyalty programme where real-money play earns points redeemable for bonus credits, free spins, and other perks. High-volume players may be invited to at99's VIP tier, which offers personalised account management, faster withdrawal processing, higher limits, and exclusive promotions. VIP invitations are based on play history and are issued directly by the at99 team — there is no self-enrolment process.

Yes — at99 bonuses carry an expiry period, typically 7 to 30 days depending on the offer, within which wagering requirements must be completed. If the wagering requirement is not met before the bonus expires, the bonus and any associated winnings are removed from your account. The expiry date and wagering deadline for each active bonus are visible in the Bonus section of your at99 account dashboard.

Yes — at99 regularly runs seasonal promotions tied to major events in the Bangladesh calendar, including Eid, Pohela Boishakh, the BPL season, IPL, and the ICC T20 World Cup. These promotions typically feature enhanced odds, deposit bonuses, free bet offers, and cashback deals. The Promotions page on at99.im is updated ahead of each major event — log in to your account to see what is currently available to eligible players aged 18 and above.

at99 is a safe and reliable online platform secured with SSL encryption to protect all player data and financial transactions. The site uses certified random number generation for casino games and partners exclusively with internationally recognised game studios. at99 maintains strict data privacy standards, does not sell player information to third parties, and publishes a clear Privacy Policy and Terms and Conditions for full transparency.

at99 uses industry-standard SSL (Secure Socket Layer) encryption across all pages of at99.im, ensuring that your personal details, payment information, and account credentials are transmitted securely. Financial transactions via bKash, Nagad, Rocket, and bank channels are processed through encrypted payment gateways. at99 stores sensitive data in secured environments and conducts regular security reviews. For full details, see the Privacy Policy on at99.im.

To self-exclude from at99, contact support via live chat on at99.im or email [email protected] with the subject 'Self-Exclusion Request'. Your account will be suspended from all real-money activity within minutes of your request. Self-exclusion periods range from 6 months to permanent. at99 cannot shorten or cancel a self-exclusion before the minimum period has elapsed. Any remaining withdrawable balance will be returned to your registered payment method.

Yes — at99 provides responsible gaming tools that allow you to set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is set, it takes effect immediately and cannot be increased for a 24-hour cooling-off period, giving you time to reconsider. Decreasing a limit takes effect straight away. These tools are designed to help you stay in control of your spending and are available to all verified players aged 18 and above.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, at99's support team is available 24/7 via live chat or at [email protected] to discuss self-exclusion, deposit limits, or account cooling-off options without judgement. at99 also recommends seeking support from mental health and counselling services available in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh. You are not alone — help is always available.